Training / In House Programme
MANAGEMENT SKILLS
COMMUNICATION SKILLS
| CODE | Training Programme |
|---|---|
| COM 01 | Business Grammar for the Working Professional |
| COM 02 | Mastering Business Writing Skills |
| COM 03 | Power Presentation & Speaking |
| COM 04 | Powerful Business Negotiation Skills |
| COM 05 | Powerful Public Speaking Skills |
| COM 06 | Effective Telephone and Face-to-face Communication |
| COM 07 | Developing Professional Telephone Etiquette |
| COM 08 | Improve Communication & Working Relationships for Greater Success |
TEAM-DEVELOPMENT
| CODE | Training Programme |
|---|---|
| TD 01 | Building High Performance Teams |
| TD 02 | Positive Work Culture / Sikap Kerja Positif |
| TD 03 | Budaya Kerja Berpasukan |
| TD 04 | Building A Winning Team |
| TD 05 | Changing Attitude and Mindset |
| TD 06 | Motivating Your Staff |
| TD 07 | Motivation for Peak Performance |
PROBLEM SOLVING
| CODE | Training Programme |
|---|---|
| PS 01 | Anger Management & Stress Management |
| PS 02 | Effective Problem Solving and Decision Making Skills |
HANDLING MEETING
| CODE | Training Programme |
|---|---|
| MTG 01 | How to Conduct Effective Meetings |
| MTG 02 | Conducting an Operations Meeting Effectively |
EFFECTIVE MANAGER & LEADERSHIP
| CODE | Training Programme |
|---|---|
| EDS 01 | Effective Leadership & Managerial Skills for New Managers |
| EDS 02 | Management Development Programme |
| EDS 03 | Executives Development Programme |
| EDS 04 | The Right Way of Managing Your Managerial Skills |
| EDS 05 | Leadership and Interpersonal Communication/Skills |
| EDS 06 | Leading & Managing Changes |
| EDS 07 | Effective Interviewing Skills |
| EDS 08 | Kemahiran Kepimpinan Bagi Penyelia |
| EDS 09 | Penyelia Cemerlang |
| EDS 10 | Problem Solving and Creative Decision Making |
| EDS 11 | Kursus Pemikiran Kreatif dan Pemikiran Strategik Dalam Pengurusan |
| EDS 12 | Thinking Outside the Box |
CUSTOMER SERVICES
| CODE | Training Programme |
|---|---|
| CS 01 | Customer Service & Retention Skills |
| CS 02 | Effective Quality Customer Service |
| CS 03 | Perhubungan Pelanggan Berkualiti |
| CS 04 | How to Create A Customer-Oriented Organisation |
| CS 05 | An Innovative Approach to Customer Relationship |
| CS 06 | Managing Customer Service Expectation |
| CS 07 | Management (CRM) Workshop on Using the Right English for Excellent Customer Service |
NON EXECUTIVE / CLERICAL DEVELOPMENT
| CODE | Training Programme |
|---|---|
| NECD 01 | Managing Office Records & Files Effectively |
| NECD 02 | Teknik Pengurusan Fail dan Rekod Yang Efektif |
| NECD 03 | Pelupusan Rekod Tidak Aktif |
| NECD 04 | Clerical Effectiveness in Daily Job |
| NECD 05 | Clerical Development Programme |
| NECD 06 | Kursus Pambangunan Kompetensi untuk Kerani & Kakitangan Pentadbiran |
| NECD 07 | Basic Grammar for Support Staff |
| NECD 08 | Program Pembangunan Kemahiran Pembantu Eksekutif |
| NECD 09 | Pemandu Korporat Yang Beretika |
TIME MANAGEMENT
| CODE | Training Programme |
|---|---|
| TM 01 | Successful Time Management Skills |
| TM 02 | Time & Stress Management |
HUMAN RESOURCE MANAGEMENT
| CODE | Training Programme |
|---|---|
| HRM 01 | Effective Performance Appraisal |
| HRM 02 | Employer's Protections and Rights (Under The Labour Laws) |
| HRM 03 | Eradication of Sexual Harassment in Workplace |
| HRM 04 | Termination: The Do's and Don'ts & Legal Implications |
| HRM 05 | Essential Law for Managers |
| HRM 06 | Managing Absenteeism for Retention and Productivity |
| HRM 07 | Termination of Employment, Conducting a Domestic Inquiry and Handling Misconducts |
COACHING & MENTORING
| CODE | Training Programme |
|---|---|
| CM 01 | Coaching & Mentoring |
| CM 02 | Consulting Skills |
| CM 03 | Conflict Management |
IMAGE & PERSONALITY DEVELOPMENT
| CODE | Training Programme |
|---|---|
| IPD 01 | Creative Thinking and Innovation |
| IPD 02 | Grooming & Etiquette |
| IPD 03 | Personal Grooming (For Ladies) |
SAFETY & HEALTH
| CODE | Training Programme |
|---|---|
| SHE 01 | Accident Reports and Investigation |
| SHE 02 | Competence First Aid & CPR |
| SHE 03 | OSHA |
| SHE 04 | Forklift Safety Course |
| SHE 05 | ISO 9001:2000 Internal Quality Audit Training |
| SHE 06 | ISO 9001:2000 Quality Management System Awareness |
| SHE 07 | Safety Awareness |
| SHE 08 | Shaping OSH culture |
| SHE 09 | Understanding and Documenting a Quality Management System to ISO 9001: 2000 |
| SHE 10 | How to perform HIRARC (Hazard Identification, Risk Assessment and Risk Control) |
LEARNING & DEVELOPMENT
| CODE | Training Programme |
|---|---|
| L&D 01 | Train the Trainer |
| L&D 02 | Monitoring & Measuring Training Effectiveness |
| L&D 03 | Conducting Effective Training Need Analysis (TNA) |
FINANCE
| CODE | Training Programme |
|---|---|
| FIN 01 | Finance for Non-Finance Personnel |
| FIN 02 | Costing & Budgeting for Managers |
| FIN 03 | Cost Planning, Management & Control |
| FIN 04 | Effective Cash Flow Management |
| FIN 05 | Internal Auditing & Controls |
| FIN 06 | Interpretation of Financial Statements using Du Pont & Z-score Analysis |
TEAMBUILDING
| CODE | Training Programme |
|---|---|
| TB 01 | Building High Performance Through Teamwork |
| TB 02 | Quest for Team Excellence |
| TB 03 | Team Building Workshop / An Outdoor Team Building Workshop |
SUPPLY CHAIN & LOGISTICS MANAGEMENT
SUPPLY CHAIN & LOGISTICS MANAGEMENT
| CODE | Training Programme |
|---|---|
| SCM 01 | INCOTERMS 2010 & Shipping Import & Export Documentation & Procedures |
| SCM 02 | Principles of Purchasing & Management |
| SCM 03 | Successful and Effective Purchasing Negotiation |
| SCM 04 | Strategic Sourcing and Vendor Appraisal |
| SCM 05 | Strategic Procurement & Cost Reduction Techniques |
| SCM 06 | Effective Total Logistics Management |
| SCM 07 | Supply Chain Management |
| SCM 08 | Integration of Supply Chain & Logistics Management |
| SCM 09 | Store/Warehouse Operations & Management |
| SCM 10 | Operasi dan Pengurusan Stor yang Efektif (Bahasa Malaysia) |
| SCM 11 | Material Planning & Inventory Control |
| SCM 12 | Effective Inventory Planning & Control and Store/Warehouse Management |
| SCM 13 | Legal Aspects of Procurement |
| SCM 14 | Appraising & Shortlisting Suppliers and Obtaining & Selecting Offer & Protect Yourself from Procurement Legal |
| SCM 15 | Vendor Auditing |
| SCM 16 | The Right Way of Stock Taking & How to Avoid High Stock Discrepancy |
| SCM 17 | Cost Reduction Techniques |
| SCM 18 | Re-Engineering Purchasing Function Through Strategic Procurement Excellence |
| SCM 19 | Contract Management |
| SCM 20 | Effective Production Planning, Scheduling and Control (BM & BI) |
| SCM 21 | Cycle Time Reduction for Productivity Improvement |
| SCM 22 | Cost Effective Inventory Control |
| SCM 23 | Effective Operations Management |
| SCM 24 | Pengurusan Operasi Dalam Pembuatan |
CUSTOMS
| CODE | Training Programme |
|---|---|
| CTMS 01 | Understanding Air & Sea Freight Forwarding Operations & Customs Clearance Procedures |
| CTMS 02 | Understanding Import/ Export Process & Customs Clearance Procedures |
| CTMS 03 | Letter of Credit (LC) |
| CTMS 04 | Customs Documentation & Procedures |
| CTMS 05 | Duty/Tax Exemptions under the Customs Act 1967 & Sales Tax Act 1972 |
| CTMS 06 | Facilities under The Customs Act |
| CTMS 07 | Goods & Services Tax in Malaysia: An Introduction |
| CTMS 08 | Import and Export of Goods – Practical Understanding of Drawback, Refund, Temporary Import/Export and Ata Carnet Facilities |
| CTMS 09 | Licensed Manufacturing Warehouses |
| CTMS 10 | Understanding Malaysian Shipping & Customs Documentation and Procedures |
PRODUCTION OPERATION MANAGEMENT
| CODE | Training Programme |
|---|---|
| POM 01 | Total Production Management |
| POM 02 | Total Productive Maintenance |
| POM 03 | KAIZEN |
| POM 04 | Project Management |
| POM 05 | 5S |